Can You Retake an Aon Assessment?

You may be able to retake an Aon assessment in some circumstances, but you should not assume that retakes are automatically allowed. Retake rules are usually controlled by the employer or hiring organisation, not by a general public Aon rule that applies to every candidate. If your assessment link expired, your browser crashed, the test froze or you believe there was a technical problem, contact the recruiter or the support channel listed in your invitation as soon as possible. If you simply completed the test and are unhappy with your performance, a retake is less certain and depends on the employer’s policy.

This distinction matters. A technical reset is different from a second attempt because you felt unprepared. Employers need assessment integrity, fairness and comparability across candidates. They may allow resets for verified technical problems, but they may not allow voluntary retakes after a submitted result. The safest assumption is that your first valid completed attempt will count unless the employer tells you otherwise.

Aon assessment invitations can include different combinations of short ability tests, game-style challenges, situational judgement tasks and personality/work-style questionnaires. Aon’s current candidate preparation material lists several named formats and gives candidates an important expectation: many individual ability and challenge tests are short, timed, and designed so that speed, accuracy and calm rule-following matter. Examples listed by Aon include chatAssess at about 20 minutes, scales eql at about 5 minutes, gridChallenge at about 9 minutes, motionChallenge at about 6 minutes, scales e3+ at about 2 minutes, digitChallenge at about 6 minutes, scales ix at about 5 minutes, scales clx at about 6 minutes, gapChallenge at about 6 minutes and switchChallenge at about 6 minutes. That does not mean every employer uses every module. It means the exact assessment length depends on the assessment battery configured for the role.

Because Aon assessments are modular, candidate advice should avoid pretending that there is one universal Aon test. A graduate finance candidate may receive numerical and logical tasks. A technical or operations candidate may see concentration, planning or working-memory challenges. A customer-facing or management-track candidate may receive situational judgement or personality-style content. Some employers combine several modules; others use only one or two. The safest candidate-facing advice is therefore to read the invitation carefully, check whether the employer has named any test types, and prepare across the ability area most likely to appear for the role.

Who controls retake decisions?

In most recruitment processes, the employer controls the candidate workflow. Aon provides assessment tools and technology, but the hiring organisation usually decides which modules to use, when the deadline is, how results are interpreted and whether candidates can repeat an assessment. That is why one candidate’s retake story online may not apply to your situation.

A large graduate employer may have strict rules because thousands of candidates are being compared in the same campaign. A smaller employer may be more flexible if a verified technical problem affected the attempt. Some employers may allow a new link if the original invitation expired before the candidate started; others may treat missed deadlines as final. The invitation and recruiter instructions matter more than generic online advice.

Retake after a technical issue

If the assessment stalls, freezes, disconnects or fails to load properly, document the issue immediately. Take a screenshot if appropriate, note the time, browser, device, operating system and what happened. Do not repeatedly restart or create multiple attempts unless instructed. Contact the official support route in the invitation and the recruiter if the deadline is close.

A technical issue should be described clearly and calmly. Instead of saying “the test was unfair,” say: “At 14:10, the assessment froze on the instruction screen after I clicked continue. I tried refreshing once, but the page did not reload. I am using Chrome on Windows and my internet connection was stable. Could you please advise whether the assessment can be reset?” This gives the support team something actionable.

Retake after poor performance

If you finished the Aon assessment but think you performed badly, a retake is less likely. Employers generally want candidates to complete the same process under comparable conditions. Allowing retakes simply because someone felt nervous can disadvantage candidates who only had one attempt.

That said, recruitment policies vary. If you had an exceptional circumstance, such as a documented interruption, illness or accessibility issue, contact the recruiter politely. Do not demand a retake. Explain the situation and ask whether any accommodation or reset is possible. The employer may say no, but a professional message is better than silence or frustration.

Retake after link expiry

If your link expired before you started, act quickly. Some employers can reissue links before the recruitment deadline, while others cannot. Your message should include your name, application role, candidate ID if available, the invitation email, the deadline and the reason you missed it. Keep the tone practical. Recruiters are more likely to help when the request is easy to process.

If the deadline has passed, do not assume the application is over until you have checked. Some systems close automatically, but some employers have a manual process for exceptions.

Retake after accessibility or accommodation issues

If you need accommodations because of disability, medical need, assistive technology, language, screen-reader requirements or another legitimate accessibility issue, contact the employer before taking the assessment where possible. Retake requests after the fact are harder, but still worth raising if the issue genuinely affected your ability to access the test fairly.

Be specific. Explain what barrier occurred and what accommodation would help. For example, extra time, alternative format, compatibility support, a quiet testing window or technical guidance may be relevant depending on the situation. Do not wait until after a failed result if you already know you need support.

What not to do

Do not create a new account to retake the assessment. Do not ask another person to complete the test. Do not use automation or live assistance during the assessment. Do not search for leaked answers. These actions can violate employer instructions and damage your application. Aon-style assessments may include integrity controls, and employers may compare application information, device behaviour or candidate identity checks.

Do not rely on “retake hacks” from forums. Even when a candidate claims they received a second link, you do not know whether it was because of a verified technical problem, a different employer, a different campaign or a support exception.

How to write a retake request

A good retake request is short, factual and respectful. It should include your role, application email, assessment link deadline, what happened, what you have already tried and what you are asking for. Avoid emotional claims or accusations. The person reading your message may be a recruiter handling many candidates, so clarity helps.

Example structure:

“Hello, I was invited to complete the Aon online assessment for [role]. I experienced a technical issue during the assessment on [date/time]. The test froze at [screen/module], and I was unable to continue. I have not been able to complete the assessment successfully. Could you please advise whether the link can be reset or whether there is a support step I should follow? Thank you.”

Preparing before a possible retake

If you are waiting for a response, use the time well. Do not obsessively search for exact items. Review the test types likely to appear. Practise short timed sets. Focus on the weakness that caused trouble: pacing, mental calculation, pattern recognition, reading instructions, concentration or anxiety management.

If you receive a retake, treat it as a serious second chance. Set up your device properly, close other applications, use a stable internet connection, read instructions slowly and keep water nearby. Avoid taking the test when tired or distracted.

How TestSolve fits

TestSolve can help you prepare before a possible retake by explaining sample-question reasoning and helping you identify the error pattern behind missed answers. If your first attempt felt chaotic, TestSolve practice can turn that into a concrete plan: improve pacing, review visual patterns, practise numerical estimation, or learn to read instructions more carefully. It should be used for preparation and training, not to assist with a live assessment.

TestSolve should be positioned as a preparation and explanation tool. A candidate can use it to practise sample questions, understand why an answer is correct, review mistakes and build confidence before the real assessment. It should not be positioned as live-test assistance, impersonation, automation or a way to bypass the employer’s assessment rules. Aon and employers may use integrity controls, and candidates should follow the instructions in their invitation.

What if you accidentally closed the browser?

Closing the browser does not always mean the same thing. Some platforms can resume an assessment if the session is still active and no submission occurred. Others may lock the attempt or require support intervention. Do not guess. Reopen the link once if the invitation suggests this is allowed, but if the platform shows an error, stop and contact support rather than repeatedly trying to force a restart.

When writing to support, mention whether the assessment had already started, whether you saw a submission confirmation, and whether the timer was running. These details help separate a recoverable interruption from a completed attempt.

What if you missed the deadline?

A missed deadline is not the same as a failed assessment, but it can still end the application if the employer’s system is strict. Contact the recruiter quickly and ask whether the deadline can be extended. Keep the explanation brief and professional. If the reason was a real emergency, say so without oversharing. If you simply forgot, be honest but do not over-explain. A recruiter may or may not be able to help, but a prompt message gives you the best chance.

For future assessments, put the deadline in your calendar immediately and complete the test well before the final hour. Many technical problems become much harder to resolve when the assessment closes that same day.

How long should you wait for a response?

If the deadline is close, contact both the support route and the recruiter. If the deadline is not close, give support a reasonable period to respond, but do not wait silently until the link expires. Keep a record of your message. If you send a follow-up, include the original request and stay concise. The goal is to make it easy for the recruiter to understand that you acted promptly.

Summary

Aon assessment retakes are possible in some cases, especially verified technical problems, expired links before starting, accessibility issues or recruiter-approved exceptions. They are not guaranteed after a completed attempt. Contact the official support route quickly, document the issue, stay polite and prepare properly while you wait.

Frequently asked questions

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